Refund Policy

1. Introduction

Welcome to Hypedrobe, where your satisfaction is our top priority. We understand that sometimes, despite our best efforts, a purchase may not meet your expectations. This Refund Policy is designed to provide you with clear and comprehensive information on how to request a refund, the eligibility criteria, and the steps involved in the process. By shopping with us, you agree to abide by the terms and conditions outlined in this policy.

2. Refund Eligibility

2.1 General Criteria

• Item Condition: For a refund to be approved, the item(s) must be returned in their original, unused, and unopened state. This means that the product should not have been worn, washed, used for any purpose, or show any signs of damage or alteration. All tags, labels, and packaging must be intact, and the item should be in the exact condition it was in when it was received by you.
• Timeframe: You must initiate your refund request within 60 days from the date of purchase. The purchase date is clearly indicated on your order confirmation email. Any requests made after this 60 - day period will not be considered, and we will not issue a refund.

2.2 Special Circumstances

• Defective or Incorrect Items: If you receive a defective item (such as a garment with a tear, a malfunctioning accessory, or a product with a manufacturing defect) or an item that is not what you ordered (wrong size, color, style), you are eligible for a full refund or a replacement, regardless of the item's condition. In such cases, please contact our customer service team immediately at [email protected] within 7 days of receiving the order. Provide detailed information about the issue, including clear photos or videos if possible, to expedite the resolution process.
• Change of Mind: If you simply change your mind about a purchase and the item meets the general eligibility criteria, you can request a refund within the 60 - day window. However, please note that you will be responsible for covering the cost of return shipping, unless otherwise specified in the product details or promotional offers.

3. Refund Request Procedure

3.1 Initiating the Request

• Online Portal: Log in to your Hypedrobe account on www.hypedrobe.com. Navigate to the "Orders" section and locate the order for which you wish to request a refund. Click on the "Request Refund" button next to the relevant item. Fill out the refund request form accurately, providing the reason for the refund, any additional comments, and your preferred contact information.
• Alternative Contact: If you are unable to use the online refund request feature, you can contact our customer service team via email at [email protected]. Clearly state your order number, the item(s) you want to return, and the reason for the refund. Our customer service representatives will guide you through the process and help you initiate the refund.

3.2 Return Authorization

Once we receive your refund request, our customer service team will review it within 2 business days. If your request is approved, you will receive a return authorization number via email. This number is crucial for processing your refund, so make sure to include it clearly on the outside of the return package. If your request is denied, we will send you an email explaining the reason for the denial.

3.3 Return Shipping

• Prepaid Return Labels: In some cases, we may provide you with a prepaid return shipping label. If you receive a prepaid label, print it out, attach it securely to the original packaging (or a suitable alternative if the original packaging is damaged), and drop off the package at the designated shipping carrier location. Ensure that the package is properly sealed and labeled to avoid any shipping issues.
• Self - Arranged Shipping: For returns where a prepaid label is not provided, you are responsible for arranging and paying for the return shipping. We strongly recommend using a trackable shipping method, such as a courier service that offers a tracking number. Keep the tracking number and all shipping receipts as proof of return. The cost of return shipping for change - of - mind returns is your responsibility, except as noted in specific promotions or product descriptions.

4. Refund Processing

4.1 Item Inspection

Upon receiving the returned item(s), our quality control team will conduct a thorough inspection within 3 business days. They will carefully check the item's condition, verify that it matches the details of your refund request, and ensure that all required elements (such as tags and packaging) are present. If the item meets all the criteria, your refund will proceed to the next stage. If there are any issues with the item's condition, we will contact you to discuss possible resolutions, which may include a partial refund or the rejection of the refund request.

4.2 Refund Issuance

Once the inspection is successfully completed, we will process your refund within 5 business days. The refund will be issued back to the original payment method used for the purchase. For example, if you paid with a credit card, the refund will be credited back to the same credit card account. If you used a digital wallet or other payment service, the funds will be returned to the associated account. Please note that it may take an additional 3 - 10 business days for the funds to appear in your account, depending on your payment provider's processing times.

4.3 Partial Refunds

In certain situations, a partial refund may be issued:

• Used or Damaged Items: If the returned item is found to be partially used, damaged, or missing components, we will issue a partial refund based on the item's depreciated value. We will notify you of the partial refund amount and the reasons for it before processing the refund.
• Bundle or Set Purchases: When you return only a portion of a bundle or set of items, the refund amount will be calculated proportionally based on the price of the returned item(s) within the set.

5. Non - Refundable Items

The following types of items are non - refundable, even if they meet the general condition and timeframe criteria:

• Personalized Products: Any item that has been customized according to your specific requirements, such as monogrammed clothing, engraved accessories, or custom - designed products, is non - refundable. Since these items are made specifically for you and cannot be resold, we are unable to issue a refund, unless there is a defect caused by our error.
• Undergarments and Swimwear: For hygiene reasons, undergarments (including bras, underwear, shapewear) and swimwear are non - refundable once the original packaging has been opened or the tags have been removed. This policy is in place to ensure the health and safety of all our customers.
• Final Sale Items: Items clearly marked as "Final Sale" on the product page, during the checkout process, or on the packaging are non - refundable. These items are typically offered at a significantly reduced price, and the "Final Sale" status will be prominently displayed to you before you complete your purchase.

6. Exceptions and Appeals

In rare cases, we may make exceptions to our refund policy on a case - by - case basis. If you believe you have a special circumstance that warrants an exception, such as an extenuating personal situation or an error on our part that is not covered by the standard policy, you can submit an appeal to our customer service team at [email protected]. Include detailed information about your situation and why you think an exception should be made. Our team will review your appeal carefully and make a decision, notifying you of the outcome as soon as possible.

7. Contact Us

If you have any questions, concerns, or need further clarification regarding our Refund Policy, please do not hesitate to contact our customer service team. You can reach us at [email protected]. Our customer service representatives are available 24 hours to assist you and ensure that you have a clear understanding of the refund process. We are committed to providing you with a fair, transparent, and hassle - free refund experience at Hypedrobe.